Oferty pracy Warszawa

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Service Desk Specialist

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2013-10-14

Data dodania

DSV Road

Pracodawca

Warszawa

Miejsce pracy

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Oferta pochodzi z serwisu

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Wymagamy

Job description: receipt and initial diagnosis of support requests per. telephone and mail in our global service management tool coordination of support requests to specialists, follow up on open support requests and delivery status information to customers link between local IT organizations (1st line support) and Group IT's specialists. sser management and password resets on a variety of platforms communication in connection with breakdowns and service windows monitoring and handling of alarms in our technical infrastructure troubleshooting on our global network in cooperation with out network providers development and maintenance of support documentation, and participation in relevant projects shifts 24/7 Requirements: ability to communicate in English in everyday work (DSV corporate language) relevant technical education and / or experience in similar positions structured and analytical work methods, and is able to create and maintain an overview ITIL frame work knowledge, and in particular Incident Management (preferably certified on ITIL Foundation level or higher) flair for detail and is persistent in case management ability to quickly acquire new knowledge, and likes to share own knowledge is a good communicator and extremely service minded is extrovert and thrive in an unpretentious working environment thrive in a sometimes hectic environment, and able to keep many balls in the air are open-minded, curious and enterprising in relation to quality improvements is flexible and a strong team player We offer: the ability to implement new ideas within existing procedures attractive social package opportunity for professional development attractive localization working in a stable, modern-managed organization

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